If the list of subscribers on the IMail backup list is accurate and you have not enabled Digest on the backup list, simply use Bulk upload on LISTSERV Online to overwrite the list of subscribers on LISTSERV with the list of subscribers from IMail. To easily get a copy of the IMail subscriber list, logon to IMail List Administration at http://lists.webhelps.com/iadmin, click the List Users link, and then the View Users link near the bottom of the page.

Until the new Account Manager is online, please login directly to LISTSERV Online to manage your list. The new link to LISTSERV Online is: http://listserv.nethelps.com/wa.exe?LMGT1 (case-sensitive).

The new link for LISTSERV List Archives is: http://archives.nethelps.com/ListName.html.

If using your own domain/subdomain, substitute listserv.nethelps.com and archives.nethelps.com in the above with your domain/subdomain.

In addition, some forums will have a new URL (link) to your Discussion Forum. The new URL will be:

http://forums.webhelps.com/webhelps/cgi-bin/forums/dcboard.pl?az=list&forum=FORUMNAME

Note: Substitute "forums.webhelps.com" with your custom domain or subdomain, if applicable. Substitute "FORUMNAME" with the name of your Forum.

Please change any links to the Forum that you may have on your web site.
==========================================
Generally, when an IP address is changed on a subdomain, there is a short period of time that the subdomain does not work because the IP change is propagating across the Internet. Most DNS servers update their IP records at the top of every hour, so IP changes are usually effective worldwide by a quarter past the hour (although it's possible for it to take longer). During any period of time your subdomain is not working, your Forum will *not* be down. You may still use your Forum with the default subdomain, forums.webhelps.com.
________________________________

Why is your Forum being moved?

WhatHelps?, Inc., d/b/a WebHelps.com, is in the process of restructuring its business. Beginning July 1st, we will reduce the variety of services we offer in order to focus on our core services, IMail Lists, LISTSERV Lists, Chatterbox Lists and Chats, Discussion Forums, Domain Registrations, and Secure Certificates. A one-year Domain Registration, Site Maker website, Chatterbox Instant Messenger, and @webhelps.com email/webmail account will be included with free with all accounts, and added to existing accounts that previously did not include them. All other services will be moved to another provider, or discontinued.
________________________________

What does this mean for you? If, in addition to the Discussion Forum, you were subscribed to a service that is being moved or discontinued, you should already have received an email providing you with information about that service. There will be *no* changes made to your Discussion Forum.

The only changes you may see, depending upon the type of account you currently have, are with your Account Manager and the free services included with your account. Your account may be switched to A la Carte, which automatically includes a free website with Site Maker, email/webmail account, and Chatterbox Instant Messenger.

We do not anticipate any significant downtime during this transition, although as with all migrations, there is always the possibility of unanticipated delays. We will keep you informed throughout the process. Should you need to contact your Support Team while your Account Manager is unavailable, please use the Alternate Support Team Contact Form at http://mailpost.whathelps.com/alternatecontactform.html. This contact form will send a message to the Support Team even if the Account Managers and/or mail servers are down.

The only potential inconvenience we foresee is that your WebHelps Account Manager, which is being migrated to a new server and database, and/or our new billing system may not be fully operational by the 1st. If that happens, your Support Team will be able to manually make requested changes. Keep in mind that, although your WebHelps Account Manager may not be accessible, many administrative functions can be performed via the Administration interface on your Forum.

An upgrade of our billing system to exclusively use PayPal's web merchant services is underway. Unfortunately, PayPal does not provide a method of bulk importing existing customer subscription accounts, so our Billing Department must manually setup the billing for your account. PayPal will require the confirmation of your email address as a part of the setup, so please watch your inbox next week for this email.

We very much appreciate your business and apologize for any inconvenience you may experience during the migration. If you have any questions, please be sure to submit a Support Ticket and your Team will be happy to help.

Unfortunately, this means we will no longer be able to host your free web site and the other free tools included in the FREEbie Package, but your website will not be taken offline immediately. Rather, at approximately 6:30pm CST on Monday, June 30th, it will be moved to a new server, where it will remain online for 30 days, until August 1st. The new web address for all free web sites will be: http://free.hostinghelps.com/username (replace "username" with your WebHelps username).

How can I get copies of (download) my site files after 6:30pmCST on June 30th?
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Although you will not have access to Site Maker after 6:30pm CST on 6/30/08, unless you upgrade your account, you will be able to download all of your website files from the directory by going to http://download.hostinghelps.com/username. Simply right click on the name of the file you want to download, select "Save As" and either type in or browse to the location on your computer where you want to save the file.

What if I already upgraded the hosting plan in my FREEbie account to a paid plan?
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If you have a FREEbie Package, but upgraded the hosting service to one of our paid plans, your WebHelps account will be closed, but your website will remain online. Your hosting plan has been moved to one of our Hostopia partners. You will be contacted by the new web host soon with information and instructions. Meantime, you can continue to login to your Web Hosting Control Panel and EasySite Wizard using the "Hosting cPanel Logins" link in the top-right corner of the WebHelps.com homepage (http://www.webhelps.com/Info/HostingInfo/ControlPanelLogins.html).

What if I registered a domain with WebHelps?
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If you have a FREEbie Package, but have added a Domain Registration to your account, your account will *NOT* be closed. Rather, it will be switched to an A la Carte Package and you will continue to have your free website. And, a free username@webhelps.com email/webmail account and free Chatterbox Instant Messaging account will be added. You will continue to manage your domain via your Account Manager, and all of the free services included with your domain registration (see http://www.webhelps.com/Info/Domain-Name-Security-Management-Features.aspx) will continue to be available to you.

How can I keep my free web site and keep using Site Maker?
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If you like Site Maker and want to keep your current site, all you it need to do is register a domain for your site with us for $9.95/year before August 1st, 2008. We attach your current site to your new A la Carte account and you will again be able to use Site Maker to build and edit your site.

What if I really need a totally free service?
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If you need free website services, we recommend you give Bravenet.com a try. Bravenet.com has free classifieds, calendar, photo album, chat room, and more, including a no-HTML-knowledge-needed online site builder.

During any period of time your subdomain is not working, your list will *not* be down. You may still use your list with the default subdomain, listserv.nethelps.com (send to ListName@listserv.nethelps.com). In fact, if your subdomain is not working with your list, it might be a good idea to send a message to subscribers letting them know what is going on.

Generally, when an IP address is changed on a subdomain, there is a short period of time that the subdomain does not work because the IP change is propagating across the Internet. Most DNS servers update their IP records at the top of every hour, so IP changes are usually effective worldwide by a quarter past the hour (although it's possible for it to take longer).
________________________________

Why is LISTSERV being moved?

WhatHelps?, Inc., d/b/a WebHelps.com, is in the process of restructuring its business model. Beginning July 1st, we will reduce the variety of services we offer in order to focus on our core services, IMail Lists, LISTSERV Lists, Chatterbox Lists and Chats, Discussion Forums, Domain Registrations, and Secure Certificates. A one-year Domain Registration, Site Maker website, Chatterbox IM, and email/webmail account will be included with free with all accounts, and added to existing accounts that previously did not include them. All other services will be moved to another provider, or discontinued.
________________________________

What does this mean for you?

If, in addition to LISTSERV, you were subscribed to a service that is being moved or discontinued, you should already have received an email providing you with information about that service. There will be *no* changes to your LISTSERV Lists, although we have plans to change LISTSERV to use a faster and more robust mail server.

The only changes you may see, depending upon the type of account you currently have, are with your Account Manager and the free services included with your account. Your account may be switched to A la Carte, which automatically includes a free website with Site Maker, email/webmail account, and Chatterbox Instant Messenger.

We do not anticipate any significant downtime during this transition, although as with all migrations, there is always the possibility of unanticipated delays. We will keep you informed throughout the process. Should you need to contact your Support Team while your Account Manager is unavailable, please use the Alternate Support Team Contact Form at http://mailpost.whathelps.com/alternatecontactform.html. This contact form will send a message to the Support Team even if the Account Managers and/or the mail servers are down.

The only potential inconvenience we foresee is that your WebHelps Account Manager, which is being migrated to a new server and database, and/or our new billing system may not be fully operational by the 1st. If that happens, your Support Team will be able to manually make requested changes. Keep in mind that, although your WebHelps Account Manager may not be accessible, LISTSERV Online is likely to be fully operational. Most all administrative functions can be performed via LISTSERV Online at http://listserv.nethelps.com/wa.exe?LMGT1.

An upgrade of our billing system to exclusively use PayPal's web merchant service is underway. Unfortunately, PayPal does not provide a method of bulk importing existing customer subscription accounts, so our Billing Department must manually setup the billing for your account. PayPal will require the confirmation of your email address as a part of the setup, so please watch your inbox next week for this email.

We very much appreciate your business and apologize for any inconvenience you may experience during the migration. If you have any questions, please be sure to submit a Support Ticket and your Team will be happy to help.

What does this mean for you?

If, in addition to a Domain Registration, you were subscribed to a service that is being moved or discontinued, you should already have received an email providing you with information about that service. This email is to let you know there will be *no* changes to your Domain Hosting nor any of the free domain services included with registration (see http://webhelps.com/info/Domain-Name-Security-Management-Features.aspx), and you will continue to have a Domain Manager link in your Account Manager. Over the next few weeks, we will be introducing some new domain security features, so be sure to watch for our emails.

The only changes you may see, depending upon the type of account you currently have, are with your Account Manager and the free services included with your account. Your account may be switched to A la Carte, which automatically includes a free website with Site Maker, email/webmail account, and Chatterbox Instant Messenger.

We do not anticipate any significant downtime during this transition, although some of the core services are being migrated to a new web server and database. The migration process is underway and is proceeding on schedule. The only potential inconvenience we can foresee is that your new WebHelps Account Manager and/or our new billing system may not be fully operational by the 1st. Until the new Account Manager comes online, you can manage your domain at http://access.enom.com.

An upgrade of our billing system to exclusively use PayPal's web merchant services is underway. Unfortunately, PayPal does not provide a method of bulk importing existing customer subscription accounts, so our Billing Department must manually setup the billing for your domain's registration auto-renewal (if this feature remains enabled in your account). PayPal will require the confirmation of your email address as a part of the setup, so please watch your inbox for this email.

We very much appreciate your business and apologize for any inconvenience you may experience during the restructuring. If you have any questions, please be sure to submit a Support Ticket and your Team will be happy to help.

Unfortunately, this means we will no longer be hosting your Web Site. However, you will *not* experience any interruption in service, because your hosting account is being transferred to one of our partners, Hostopia.com. Your web site will remain online throughout the transition, and you will continue to be able to login to your Web Hosting Control Panel at http://webhelps.com/Info/HostingInfo/ControlPanelLogins.html, even after July 1st. Once the account transfer has been finalized, you will be contacted directly by your Hostopia representative with any new instructions for managing your web site and email.

If you are also subscribed to one of our core services, or are using the IMail List or Discussion Forum service included free with your hosting plan (and elect to continue with that service), your account will be converted to an A la Carte account and your billing adjusted accordingly (please refer to the price list at http://pricelist.webhelps.com). Otherwise, your WebHelps account will be closed on June 30th.

If you have prepaid for the quarter or year, the amount paid will be prorated and either a credit applied to the fee for services being retained, or a credit issued to your card on file to reimburse you for the remainder of the quarter/year for discontinued services.

IF YOU WANT TO CONTINUE using the IMail List or Discussion Forum service that was included free with your hosting plan, PLEASE LET US KNOW IMMEDIATELY in order to avoid any interruption in service.

We do not anticipate any significant downtime during this transition, although some of the core services are being migrated to a new web server and database. The migration process is underway and is proceeding on schedule. Additionally, all core services have an administrative interface separate from the WebHelps Account Manager, which will be available for day-to-day management tasks. The only potential inconvenience we can foresee is that your new WebHelps Account Manager and/or our new billing system may not be fully operational by the 1st. If that happens, your Support Team will be able to manually make requested changes.

We very much appreciate your business, and wish you success in your future online endeavors. We apologize for the late notice, and if there is anything we can do to make your transition to Hostopia easier, please let us know.

Unfortunately, this means we will no longer be hosting your Web Site. However, you will *not* experience any interruption in service, because your hosting account is being transferred to one of our partners, Hostopia.com. Your web site will remain online throughout the transition, and you will continue to be able to login to your Web Hosting Control Panel at http://webhelps.com/Info/HostingInfo/ControlPanelLogins.html, even after July 1st. Once the account transfer has been finalized, you will be contacted directly by your Hostopia representative with any new instructions for managing your web site and email.

If Web Site Hosting is the only service you are subscribed to, your WebHelps account will be closed on June 30th. If you are also subscribed to one of our core services, your account will be converted to an A la Carte account and your billing adjusted accordingly (please refer to the price list at http://pricelist.webhelps.com). If you have prepaid for the quarter or year, the amount paid will be prorated and either a credit applied to the fee for services being retained, or a credit issued to your card on file to reimburse you for the remainder of the quarter/year for discontinued services.

We do not anticipate any significant downtime during this transition, although some of the core services are being migrated to a new web server and database. The migration process is underway and is proceeding on schedule. Additionally, all core services have an administrative interface separate from the WebHelps Account Manager, which will be available for day-to-day management tasks. The only potential inconvenience we can foresee is that your new WebHelps Account Manager and/or our new billing system may not be fully operational by the 1st. If that happens, your Support Team will be able to manually make requested changes.

We very much appreciate your business, and wish you success in your future online endeavors. We apologize for the late notice, and if there is anything we can do to make your transition to Hostopia easier, please let us know.

Unfortunately, this means we will no longer be able to host your Web Calendar, or free web site (if you are using that service).We've checked with our partners, but none of them offer a comparable service for us to recommend to you. The only option we are aware of is Bravenet.com's web calendar service, which includes an HTML customization option almost identical to ours (they copied it from us several years ago). Bravenet.com also offers a free hosting service with an online, no-html-skills-needed, web site builder.

If you have prepaid for the quarter or year, the amount paid will be prorated and a credit issued to your card on file to reimburse you for the remainder of the quarter/year for the discontinued service. If the Web Calendar is the only service you are subscribed to, your WebHelps account will be closed. If you are using Site Maker, your site files will be available for download and transfer to another hosting provider until July 30th.

We very much appreciate your business, and wish you success in your future online endeavors. We apologize for the late notice, and if there is anything we can do to make your transition to a new provider easier, please let us know.

The owners of WhatHelps?, Inc., the company that owns WebHelps.com, are dissolving their business relationship at the end of the month. The remaining partner is restructuring the business to focus solely on its core services. Beginning July 1st, WebHelps.com will offer only IMail Lists, LISTSERV Lists, Chatterbox Lists and Chats, Discussion Forums, Domain Registrations, and Secure Certificates. Site Maker free sites, Chatterbox IM, and email/webmail accounts will also continue to be included with accounts. All other services will be moved to another provider, or discontinued, including the FREEbie Package.

Unfortunately, this means we will no longer be able to host your File Sharing, Match Maker, or free web site (if you are using that service). We've checked with our partners, but none of them offer comparable services for us to recommend to you. The one option we are aware of is Bravenet.com, who offers a suite a services that includes many of the services we offer, including free web sites.

If you have prepaid for the quarter or year, the amount paid will be prorated and a credit issued to your card on file to reimburse you for the remainder of the quarter/year for discontinued services.

I apologize for the late notice, but we were just informed of the change in services. We very much appreciate your business, and wish you success in your future online endeavors. If there is anything we can do to make your transition to a new provider easier, please let us know.

The owners of WhatHelps?, Inc., the company that owns WebHelps.com, are dissolving their business relationship at the end of the month. The remaining partner is restructuring the business to focus solely on its core services. Beginning July 1st, WebHelps.com will offer only IMail Lists, LISTSERV Lists, Chatterbox Lists and Chats, Discussion Forums, Domain Registrations, and Secure Certificates. Site Maker free sites, Chatterbox IM, and email/webmail accounts will also continue to be included with accounts. All other services will be moved to another provider, or discontinued, including the FREEbie Package.

Unfortunately, this means we will no longer be able to host your Online Community, Wiki, or free web site (if you are using that service). We've checked with our partners, but none of them offer comparable services for us to recommend to you. The one option we are aware of is Bravenet.com, who offers a suite a services that includes many of the services in the Online Community and Wiki Packages, including an HTML customization option almost identical to ours (they copied it from us several years ago), and free web sites.

If you have prepaid for the quarter or year, the amount paid will be prorated and a credit issued to your card on file to reimburse you for the remainder of the quarter/year for discontinued services.

I apologize for the late notice, but we were just informed of the change in services. We very much appreciate your business, and wish you success in your future online endeavors. If there is anything we can do to make your transition to a new provider easier, please let us know.

Unfortunately, this means we will no longer be able to host your Classifieds, or free web site (if you are using that service).We've checked with our partners, but none of them offer a comparable service for us to recommend to you. The one option we are aware of is Bravenet.com's classifieds service, which includes an HTML customization option almost identical to ours (they copied it from us several years ago).

If you have prepaid for the quarter or year, the amount paid will be prorated and a credit issued to your card on file to reimburse you for the remainder of the quarter/year for discontinued services.

We very much appreciate your business, and wish you success in your future online endeavors. We apologize for the late notice, and if there is anything we can do to make your transition to a new provider easier, please let us know.

The owners of WhatHelps?, Inc., the company that owns WebHelps.com, are dissolving their business relationship at the end of the month. The remaining partner has decided to restructure the business to focus solely on its core services. Starting July 1st, WebHelps.com will offer only IMail® Lists, LISTSERV® Lists, Chatterbox Lists and Chats, Discussion Forums, Domain Registrations, and Secure Certificates. Site Maker free sites, Chatterbox IM, and email/webmail accounts will also continue to be included with accounts. All other services will be moved to another provider, or discontinued.

Unfortunately, this means we will no longer be able to host your Chatblazer® chat room. If you have been happy with the service, and definitely want to stick with Chatblazer®, we will help you move your room, users, and transcripts to Chatblazer.com. We have contacted Pendulab, and they have assigned a support person to help make migrating to their service as painless as possible for anyone wanting to move to Chatblazer.com.

Alternatively, we'd like you to consider switching to our Chatterbox Chat service, which is just as reliable (if not more so), than our Chatblazer service. With Chatterbox, you will be able to create multiple rooms, each with its own user group and configuration options. The service can be used either via a Windows client (a small program that users download to their computer), or via their web browser. We would be more than happy to set you up with a Chat account to test out, to see how you like it. If you decide to switch to Chatterbox, we will do our best to import your existing users. Unfortunately, your Chatblazer archives will not be transferable.

If you decide to stay with WebHelps and use our Chatterbox chat service, your account will be converted to an A la Carte account (if not already) and your billing adjusted accordingly (please refer to the price list at http://pricelist.webhelps.com). If the new subscription fee is more than you are currently paying, we will obtain your approval of the new fee amount before making any changes to your account or billing. If you have prepaid for the quarter or year, the amount paid will be prorated and either a credit applied to the fee for services being retained, or a credit issued to your card on file to reimburse you for the remainder of the quarter/year for discontinued services.

I apologize for the late notice, but we were just informed of the change in services. We will do our best to keep any downtime to an absolute minimum, no matter what you decide to do. The only potential inconvenience we can foresee is that the new Account Manager and/or billing system may not be fully operational by the 1st. If that happens, your Support Team will be able to manually make requested account changes. Chatterbox has its own administrative interface (as does IMail, LISTSERV, Forums, and Site Maker), so your ability to manage your room (and any other services you have with us) would be unaffected by any lapse in access to your WebHelps Account Manager.

Please know that we sincerely wish it was not necessary to discontinue any services. We very much appreciate your business, and hope you will decide to stay with WebHelps through this transition. We will do everything we can to make it as smooth as possible.